We hope the items you receive meet your expectations. If you are not satisfied with your order, you may request a return and refund in accordance with the following policy.

1. Return Period

You may submit a return request within 30 days of receiving the item(s).

Unless otherwise required by applicable law, we may be unable to accept return requests made after this 30-day period.

2. Return Conditions

Items submitted for return must meet the following conditions:

The item is unworn and unused;
Shoes and related accessories remain intact;
The item shows no obvious stains, damage, or signs of use;
The item is returned in its original packaging whenever possible;
The returned item matches the item in the original order.

We may be unable to accept returns if the item shows obvious signs of use, is damaged, or is no longer in a resalable condition.

3. Returns Due to Size or Personal Reasons

If you wish to return an item due to an unsuitable size, a change of mind, or other personal reasons, you may contact us to submit a request within the return period.

For returns not related to quality issues, the customer is generally responsible for the return shipping costs.

4. Product Quality Issues

Please contact us promptly if the shoes you receive have quality issues, show obvious damage caused during shipping, or do not match the order.

Please provide your order details and a description of the issue (including photos if necessary) so we can verify the problem and arrange the next steps.

For confirmed quality issues or incorrect shipments, we will provide an appropriate solution and cover the return shipping costs.

5. Return Request Process

To return an item, please follow these steps:

Contact us to submit a return request within 30 days of receiving the item;
Provide your order number and the reason for the return;
Wait for confirmation of your return request;
Ship the item back according to the provided return instructions;
We will inspect the condition of the returned item upon receipt;
We will process the refund once the item meets the return criteria.

Please do not ship the item back without first confirming the return arrangements, as this may delay the processing of your return.

6. Refund Processing

Once the returned item is received and inspected, we will generally process eligible refunds within 3–5 business days.

Refunds will be issued to the original payment method used when the order was placed. Once a refund request is submitted, the actual time it takes for funds to reach your account may depend on the processing speeds of banks, credit card issuers, or other payment service providers; consequently, the time of receipt may differ from the time the refund is processed.

7. Items Ineligible for Return

Returns may not be accepted in the following cases:

The return period has expired;
The item has been worn or used;
The item shows obvious stains, odors, or damage caused by the customer;
The item is no longer in a resalable condition due to customer actions;
The returned item does not match the original order;
Necessary accessories are missing, or the original packaging is severely damaged.

If a returned item does not meet policy requirements, we may refuse the refund or handle the matter based on the item’s actual condition.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible before the item enters the shipping process.

If the order has not yet been processed or shipped, we will assist with the cancellation based on the order status. Orders that have already been shipped may not be directly cancellable; in such cases, the return policy will apply.